The week of September 14, we are meeting to discuss three things you raised. Here they are, in your words, before any of ours appears. No solutions on this page.
A tool at the bench that a technician attaches to the device under test, which then simulates what that device would do in a running machine, in order to determine whether it is faulty and what specifically is faulty.
Ideally it recognizes the device and the equipment it belongs to - tractor, combine, and so on - without the technician having to look it up.
Three months of overwhelming volume during the busy season - planting and harvest - then a call center with little to do the rest of the year.
The problem is not that the calls are hard to answer. The problem is that the staffing required to handle peak cannot be justified against what the trough actually needs. You want to absorb the peak without carrying the trough.
The bench tool is the starting point. The extension is to your dealers, their field teams, and ultimately farmers in the field.
Concept: a ruggedized tablet that plugs into the machine on site - at the farm, not back at the depot - and runs the same diagnostic engine, either preloaded or pulling from an Ag Express server when connectivity allows.
You are working with an outside developer on harness cataloging, framed as an AI project. We will come back to that on the next page. The short version: the catalog is the right data. We are not here to replace the work - we are here to show what it becomes when it sits underneath a full diagnostic infrastructure instead of standing alone.
No solutions on this page. The next page is what we found when we looked.